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CMSWire

Print media in San Francisco, United States
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Brought to you by Simpler Media Group, the publisher of Reworked.co & VKTR.com, CMSWire is the leading web publication about digital customer …

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Can Generative AI Boost Productivity, Attitude of Customer Service Agents?
A:
Customers often express their frustrations through verbal abuse or "yelling" at service agents, and agents are tasked with handling these outbursts while keeping their own emotions in check...
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