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· 2dNorth Carolina DMV audit recommends reforms to reverse customer wait times, worker morale
Customers at North Carolina's Division of Motor Vehicles are waiting longer in lines that are often far away from home, while agency staffing fails to keep pace with the state's surging population, according to agency reviews that also recommend major reforms.
Pyrtle is backing a bill to help with the DMV backlog. The bill allows drivers who come in simply to get a REAL ID to change ...
North Carolina State Auditor Dave Boliek said creativity and innovation are needed to improve the customer experience at the NCDMV. The good news? “It can happen quick,” he said.
A Mobile ID is the digital equivalent of a physical driver’s license. It's already in use in more than a dozen states. The ...
North Carolina State Auditor Dave Boliek laid out steps needed to improve the Department of Motor Vehicles on Aug. 4.
NC State men's basketball assistant coach Brandon Chambers chronicled his long day at the DMV on social media, just one day ...
The bill approved by the House Wednesday is another attempt by lawmakers to reduce the DMV’s workload, by reducing trips to a ...
According to the DMV audit, almost 14% of customers spent more than 2.5 hours at the DMV this year. That's an 79% increase ...
The N.C. Office of the State Auditor released its look into the Division of Motor Vehicles. It found that wait times have ...
Brandon Chambers just moved to North Carolina to join Wolfpack staff. Seeking to update his driver’s license, he encountered DMV issues.
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