Amazon Web Services Inc. today announced a new feature for Connect Contact Lens, the company’s artificial intelligence tools for call center work, aimed at assisting workers with after-call work.

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

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Pasquale DeMaio, vice-president of Amazon Connect, delivers his keynote presentation during AWS Cloud Day Philippines held at Shangri-La The Fort, Manila on Aug. 19. Amazon Web Services (AWS) is ...

At last year’s AWS Summit Johannesburg, Amazon Web Services and Capitec announced that they would be collaborating on more solutions, with zero-rated in-app calling being one of the areas the pair wer ...