Juggling customer details, remembering follow-ups, and keeping track of every interaction can be overwhelming for small ...

Developing a successful CRM program is a journey, not a destination. Like most IT journeys, it involves the interplay of people, processes and technology under the direction of a clear road map. I ...

Knowing the quirks and idiosyncrasies of Microsoft programs is crucial to getting the most out of them. The Complete Microsoft Excel Course Including How to Program in Excel shows you how to get the ...

Shelby Brown (she/her/hers) is an editor for CNET's services team. She covers tips and tricks for apps, operating systems and devices, as well as mobile gaming and Apple Arcade news. Shelby also ...

In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. That was actually an average of a dozen analyst reports. The numbers ranged from 18% ...