For companies without an active text analytics program, the best place to start is with chat and automated phone systems. Both use cases are already in mature stages of deployment.

Sift through your unstructured text with cloud-native products, machine learning tools, or specialized text analytics programs.

Google's worldwide search empire is built on artful leverage of text analytics fundamentals. (AP Photo/Virginia Mayo, File) When business people talk Big Data, they often focus on the complexity ...