Just Ask The Locals. Paris, the capital of the world's most visited country, is to close its physical tourist office. Parisjetaime now only had Spot 24. Corinne Menegaud presented her plan to overhaul ...

Onepilot acquires Eodom, the French homeshoring specialist, and joins the French Top 15 in customer service BPO. Didier Ferrier remains a partner in the venture.

Every year since 2017, the SP2C, in partnership with EY, has published the barometer of the economic, social and territorial impacts of outsourced contact centres. The title of the 2024 edition was: ...

The fintech Klarna, the AI tulip at work? Klarna, the fintech with moody customer service and abysmal losses, has been talking a lot of rubbish in an implausible press release about the effectiveness ...

Seven2, formerly Apax Partners, has reportedly commissioned a French investment bank to sell its stake in Vocalcom, the star call centre software company, which has recovered well after a few ...

An exclusive interview with Laurent Uberti, CEO and co-founder of Foundever, who gives us the lowdown on the BPO purchases made by his competitors (Teleperformance, Concentrix, Majorel, Webhelp), the ...

Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...

Voluntary redundancy plan at Teleperformance, for 598 employees, i.e. 25% of the workforce of the world's number 1 call centre. In Portugal, TP employs 14,000 people.

A memorable visitor experience near Avignon. In Rochefort du Gard, the Bourdenet family and Jérôme offer silence and monk-like rooms. Reservations are not possible on Airbnb.

Cash Investigation into the call centres of La Banque Postale, where AI is used to rate telephone advisers. True/False.

Uni Global Union, a federation of trade unions based in Switzerland, has registered to the PCN, the national contact point available to the OECD in each of the countries where it is represented, a ...

GITEX Africa 2025 is a good opportunity to test the customer and traveller experience in Morocco and its airports.