Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

This document provides an implementation guide for deploying a customer service contact centre solution powered by Amazon Connect and enhanced with Amazon Q's AI capabilities. By following this guide, ...

Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial intelligence ...

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At re:Invent 2022, Amazon Web Services announced the general availability of forecasting, capacity planning, scheduling, and Contact Lens features for its Amazon Connect contact center service, while ...

Salesforce and AWS announced an expansion of their on-going partnership that actually goes back to a $400 million 2016 infrastructure services agreement, and expanded last year to include data ...

CONNECT_BUCKET=your-connect-s3-bucket INSTANCE_NAME=your-connect-instance-name CONNECT_INSTANCE_ARN=your-connect-instance-arn HOURS_OF_OPERATION_ARN=your-connect-instance-hours-of-opperation-arn ...