Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

AWS introduced Amazon Connect, its customer service-oriented product, some years ago, putting it smack dab in the middle of enterprise applications. It also places the company in the position of ...

NTT DATA and AWS have partnered to deliver advanced AI-powered contact centre solutions on Amazon Connect to clients ...

Amazon Connect initially disrupted with a pay-per-use price model but is now flexing its artificial intelligence muscles. Written by eWEEK content and product recommendations are editorially ...

Deepgram, the world’s most realistic and real-time Voice AI platform, has announced it has achieved the Amazon Web Services ...

FAIRFIELD, N.J.--(BUSINESS WIRE)--#1111managedconnectivity--11:11 Systems (“11:11”), a managed infrastructure solutions provider, today announced the availability of 11:11 Managed Connectivity for AWS ...

Cloud Connect for AWS Gateways Delivers Full API Inventory and Posture Governance—No Traffic Required, No Agents to Deploy, No Waiting PALO ALTO, Calif., June 18, 2025 /PRNewswire/ -- Salt Security, ...