NTT DATA and AWS have partnered to deliver advanced AI-powered contact centre solutions on Amazon Connect to clients ...

Amazon Web Services is stepping up its efforts to infuse contact and call centers with machine learning, real-time insights and the right data at the right time. AWS CEO Andy Jassy outlined a series ...

AWS introduced Amazon Connect, its customer service-oriented product, some years ago, putting it smack dab in the middle of enterprise applications. It also places the company in the position of ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

SEATTLE--(BUSINESS WIRE)--Today at Enterprise Connect, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), shared new business momentum milestones and announced three new ...

AWS seeks to boost its AI products' organic growth, while rivals such as Cursor and Windsurf see better grassroots adoption.

Amazon Web Services has announced the local availability of its omni-channel cloud contact centre solution, AWS Connect, today. It is being made available through the company’s Africa region located ...

AWS has launched a new private connection that means businesses can connect Amazon S3 to on-premise resources securely. The new feature should make it easier than ever for individuals to safeguard the ...