SEATTLE--(BUSINESS WIRE)--Today, Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced that Genesys has selected AWS as the preferred cloud provider for Genesys Cloud, an ...
HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced a new strategic collaboration agreement (SCA) with Amazon Web Services (AWS), to transform how businesses deliver customer service ...
This collaboration will help accelerate the adoption of AI-powered customer experience (CX) solutions worldwide ...
NatWest Group has announced a five-year contract with AWS and Accenture intended to improve its analytics performance for customer data.… The UK-based global bank said it plans to transform customer ...
LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through AI-powered technology. LivePerson announced on Aug. 25 that it is working with ...
‘Most consumers' perspective is I hate calling customer service, I hate the IVRs (interactive voice responses) -- the ‘press one, press two, press three’ things -- it's just a bad experience,’ says ...
Amazon Web Services is stepping up its efforts to infuse contact and call centers with machine learning, real-time insights and the right data at the right time. AWS CEO Andy Jassy outlined a series ...
Amazon’s AMZN cloud computing platform, Amazon Web Services (AWS) recently joined forces with Wyndham Hotels & Resorts, Inc. WH. AWS’ cloud technologies will be used by Wyndham for developing digital ...
Amazon’s AMZN cloud computing platform, Amazon Web Services (AWS) recently extended partnership with Qualtrics International (XM). Qualtrics has chosen AWS as its preferred cloud provider. This ...
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