It provides advanced features for creating and editing Cases with dynamic field rendering, section visibility controls, and integration with Salesforce Console Apps. Features Custom Button Overrides: ...

Case in point: Salesforce Community Cloud. Salesforce has been rapidly improving its Community Cloud product with more features and easier management.

The difference is that Salesforce's SOS service will allow any customer to add a Mayday button to their mobile application assuming they can get their operational ducks in a row.