Create a simple contact flow which routes the contact to the appropriate queue. (You can use the sample contact flow for this example.) An Amazon Connect Instance An Amazon Connect Contact Flow setup ...

Amazon is still working on its goal of becoming your one-stop shop for anything, at any time or any place. Today, the company introduced TextBuyIt, a sort of SMS version of its 1-Click buying system.

Amazon launched a TextBuyIt service, using that users can buy stuff from Amazon using you their cell phones. Mobile communication is growing rapidly and so web adoption to mobile. TextBuyIt is a smart ...

Amazon announced today it’s launching a new messaging feature for Alexa devices in the U.S. that will allow you to send texts – yes, SMS messages – to your friends and other contacts using your voice.

Amazon is expanding Alexa’s ability to send messages by allowing it to send SMS text messages to any phone, instead of just messaging other people through the Alexa app, via TechCrunch. The new ...