Create a simple contact flow which routes the contact to the appropriate queue. (You can use the sample contact flow for this example.) An Amazon Connect Instance An Amazon Connect Contact Flow setup ...

A repository for a Omni-channel Fallback solution that uses Amazon API Gateway, AWS Lambda, Amazon Simple Email Service (SES), and AWS End User Messaging. Users can send Email, SMS or WhatsApp ...

In just a few simple steps, a systems administrator can quickly spin up the required SNS-backed text messaging infrastructure. And with only a few lines of code a developer can quickly create a ...

The company's Alexa platform--along with integration with third parties and replenishment systems like Dash--highlight an ambitious smart home and Internet of things effort. Read now Users can now ask ...

Amazon is still working on its goal of becoming your one-stop shop for anything, at any time or any place. Today, the company introduced TextBuyIt, a sort of SMS version of its 1-Click buying system.