Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

One of the nation's largest LTL companies, Estes Express Lines, is using fleet optimization platform provider Optym to improve real-time decision-making and further contribute to its broader digital ...

In the world of retail, 2023 had some high highs and low lows. At the start of the year, many retailers and brands alike were struggling to transition from ‘Growth at all Costs’ to the new mantra - ...

Data is often called the lifeblood of modern healthcare. As the industry evolves, its ability to harness and act on data effectively will distinguish the innovators from the status quo. Today, ...

Electronic health record adoption among office-based physicians nears 80 percent. However, outside assistance is helpful to help primary care practices make the most of data contained in EHRs, ...

We assessed Bitcoin's application in portfolio optimization with quantitative techniques. Surprisingly, by adding Bitcoin to the Global Market Portfolio we were able to maximize Sharpe, Information, ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. New artificial intelligence (AI) applications seem to be springing up everywhere. Before too ...

Research presented at the Society for Behavioral Medicine’s Annual Meeting furthers Omada’s robust body of evidence, highlighting the potential of personalized care paths to improve program engagement ...