The Bank of Queensland is under pressure to disclose the human impact of a plan to adopt automation technology, with fears it could lead to major cuts in staffing levels. The Queensland-based bank ...

The Bank of Queensland (BoQ) has said one of its top key learning throughout its call centre cloud migration journey has been introducing digital curation. Through digital curation, organisations can ...

Gift 5 articles to anyone you choose each month when you subscribe. Bank of Queensland boss Patrick Allaway has agreed with the board to remain at the helm for at least another 18 months to see ...

A bank has been slammed for “blindsiding” workers after announcing 200 job cuts as part of a plan aimed at saving $30m. The Finance Sector Union (FSU) has lashed the bank, accusing it of blindsiding ...