MRM MENAT's Seton Vermaak explains why the future of CRM lies in the fusion of behavioural data, CX, and business model ...
The ultimate test of a company’s ability to adapt this year lies in how well its team and operations adjust to a remote work model, especially if the shift from office to remote was an unexpected ...
CRM helps, but healthcare AI needs context, compliance, collaboration and continuous learning to transform patient care.
Security concerns are changing the way companies approach their customer relationship management (CRM) platforms. The assumptions of a decade ago, where protection was bolted on post-implementation or ...
Agentforce, Salesforce's artificial intelligence assistant platform, aims to revolutionize customer service and administrative tasks by automating processes that traditionally required human ...
As healthcare entities move towards the deployment of artificial intelligence (AI) models to streamline patient engagement, being acquitted of good customer relationship management (CRM) system data ...
The assumptions of a decade ago, where protection was bolted on post-implementation or wedged into existing workflows, are no longer sustainable. Today, CRM security has to be by design, integrated ...
Security concerns are changing the way companies approach their customer relationship management (CRM) platforms. The assumptions of a decade ago, where protection was bolted on post-implementation or ...
The advancement in AI voice technology has created opportunities that seemed impossible just months ago. Businesses are now ...