Yesterday's clipboard is today's desktop PC, a user-friendly (we hope) screen designed to give the agent all available information about the customer, the product, and whatever information he or she ...
Amsterdam, the Netherlands - Flow Traders Ltd. (Euronext: FLOW) publishes the 4Q 2024 pre-close call script to be used with analysts post the market close on 7 January 2025. Flow Traders will conduct ...
Nothing gets rid of a bad rule faster than following it exactly. What would you do if your new supervisor said you’d be written up for deviating even slightly from the call center script? Would you ...
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