Students also are taught other critical business skills including keyboarding, e-mail communications and software programs such as Microsoft Access to supplement their call center training, Lee said.

Training encompasses many things such as coaching, mentoring, classroom training, computer-based eLearning and even career pathing. In this article, we take a step back and discuss the thoughts of ...

The call center training program has been operating at full capacity since beginning in February. A brief reception will be followed by presentations from Bill Law, Montgomery College president ...

Seismic: Best call center training software overall Image: Seismic With a well-rounded approach that includes learning, coaching, and skill development tools, Seismic is a one-stop shop for call ...

Sharon Daniels, CEO, AchieveGlobal: Call center managers can most effectively link the outcomes of their quality assurance programs into training and incentives by making certain that the objectives ...

October 1, 2009 – Nassau, Bahamas October 26, 2009 – Guatemala City, Guatemala December 14, 2009 –San Juan, Puerto Rico “The Resource Center has offered comprehensive training programs that prepare ...

The curricula for the Agents Call Center program was designed in consultation with employers of the call center companies operating in the country. Many universities and institutes have agreed to ...

Kristelle Ong, manager of Call Center Academy, said that those who would pass the screening process would go through a one- month training for call center and two months for Java programming and ...

AMA, ABE offer call center training programs - July 18, 2005 | 12:00am The demand for call center agents is increasing as the Philippines positions itself as the hub of the global call center ...