Key Features Cloud-Powered: Connect is an integral part of AWS and is designed to be robust, scalable, and highly available. Each contact center instance runs in multiple AWS Availability Zones.

Currently, contact flow management APIs are available in all AWS regions offering Amazon Connect. Moreover, customers can use the APIs without any additional charge.

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

Amazon Web Services Inc. today announced a new feature for Connect Contact Lens, the company’s artificial intelligence tools for call center work, aimed at assisting workers with after-call work ...

Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial ...

By combining ServiceNow's IT support platform with Amazon Connect's natural language processing and AI technologies, the companies aim to make call centers more nimble in work's new normal.

Amazon Connect is another example of how AWS is moving up the cloud food chain after gaining a dominant position in infrastructure as a service.

AWS has used this year’s re:Invent conference to announce five new capabilities for Amazon Connect, the company’s cloud call center platform. The new solutions will use AWS machine learning ...

AWS said it is based on the same tech that Amazon itself has built and uses in-house “to power millions of customer conversations.” ...