Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

The Postal and Telecommunications Regulatory Authority of Zimbabwe’s (POTRAZ) call traffic monitoring system was commissioned today by the Minister for ICT, Hon. Jenfan Muswere. “Minister of ICT, Dr.

Earlier this year the government ordered the Postal and Telecommunications Regulatory Authority (POTRAZ) to install a call monitoring system or Telecommunications Traffic Monitoring System (TTMS). The ...