Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

Process alone doesn’t drive change—people do. The most meticulously planned strategies will fail if employees aren’t engaged, equipped, and empowered.

Testing with real users before launch ensures technology and processes actually work. Do not skip this part of change management.

Those organizations that adhere to a four-pronged change management structure and related processes are more apt to weather change and thrive in their new environment.

Root cause analysis (RCA) focuses on fostering a proactive approach to solving problems before they happen and eliminating the potential for flaws to reoccur in the future.

Process studies take time seriously, illuminate the role of tensions and contradictions in driving patterns of change, and show how interactions across levels contribute to change. They may also ...

Several change methodologies and process theories influenced the development of the OCM team’s approach, including heavy inspiration from John Kotter, whose ‘Eight Steps to Change’ has ...

The steps taken by law firms to engage their change management process to Plan, Build and Deploy new legal tech solutions are critical.