Security and compliance are key requirements for successfully deploying AI chatbots to enhance the enterprise messaging user experience.

Imagine chatbots like algorithms with little knobs, which are tweaked as these programs incorporate more data from the wider world.

Insights from data and ML algorithms can be invaluable, but be warned — mistakes can be irreversible. These recent ...

Chatbots share limited information, reinforce ideologies, and, as a result, can lead to more polarized thinking when it comes to controversial issues, according to new Johns Hopkins University–led ...

As mental health issues such as depression and anxiety become more prevalent, the question arises: Can artificially ...

The chatbot that launched 1,000 chatbots: We cover everything on the AI tool, from how it works and how to use it to some of its more controversial points.

In an interview with Harvard Law Today, Noah Giansiracusa explains how companies deploy what some call "dynamic" or “surveillance pricing,” using individual customers' data as a primary algorithmic ...

Why You Can’t Trust a Chatbot to Talk About Itself Anytime you expect AI to be self-aware, you’re in for disappointment. That’s just not how it works. Photograph: Alan Schein/Getty Images ...

AI chatbots like ChatGPT generate responses by drawing from large volumes of text they are trained on. That doesn't mean they're always right.

Forbes contributors publish independent expert analyses and insights. I write about tech & finance. According to BI Intelligence, about 80% of businesses will use chatbots -- which are ...