Contactless solutions are an effective way to streamline the check-in process — if implemented properly, according to ...

Innovation in hotel payments is currently centered on two key shifts: the rise of asynchronous payment flows and the ...

What Is Biometric Room Access? Biometric room access refers to the use of biometric data—such as fingerprints, facial ...

Penang has become the first state in Malaysia to require safety videos by the Fire and Rescue Department  to be screened as part of the hotel guest check-in process.

Hotel Intelligent Systems 1. Seamless Check-In: A Leap from 'Process' to 'Experience' In traditional hotel check-in processes, waiting in line, identity verification, and obtaining room keys often ...

Imagine sleeping in a hotel parking lot instead of the room you booked. That's what happened to one family due to this quirk ...

Travelodge is considering rolling out self-serve hotels following the opening of its first “hybrid” hotel. Guests at the hotel in Central London do not need to interact face-to-face with staff. It ...

A Miami hotel is facing backlash over a viral video that claims the front desk was staffed by an outsourced worker to welcome new guests during the check-in process. In the video, a guest who booked a ...