From being Amazon EC2’s first-ever product manager and helping roll out Amazon Web Services’ first service level agreements, to why Amazon CEO Andy Jassy selected him to become AWS’ new CEO—CRN breaks ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

SAN FRANCISCO, January 15, 2025--(BUSINESS WIRE)--Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience (CX), today announces keynote ...

From the new Amazon Q AI-powered assistant to new thin-client hardware, here are the 10 biggest AWS product launches at re:Invent 2023 this week. “Generative AI is the next step in artificial ...

The reduction in prices could help AWS compete with rivals as demand for GPUs and cost of securing them continues to grow. AWS has reduced the prices of some of its EC2 Nvidia GPU-accelerated ...