For example, ServiceNow has defined its ideal customer experience as “frictionless, delightful, and valuable.” Finally, connect employee and customer feedback loops.

There are a series of important principles that should underpin a ServiceNow roll out, as BD's Trisha Johnson explains. Becton, Dickinson and Company (BD), an American multi-national medical ...

After briefly examining several solutions, the university chose ServiceNow’s Customer Service Management product, which enables Jerue’s department to do the following: initiate automated solutions to ...