Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...

株式会社フレクト（本社：東京都千代田区、代表取締役 黒川幸治、以下フレクト）は、JIG-SAW株式会社（本社：東京都千代田区、代表取締役 山川 真考、以下JIG-SAW）と合同で「IoTによる新しいリモートカスタマーサービスを実現する、IoTリモート ...

Saritasa today announced the successful development and deployment of AI-powered customer support solutions for Sports Thread, a comprehensive sports management platform. The eleven-year partnership ...

HSBC has chosen Oracle’s Cloud@Customer service to upgrade and migrate some of its database systems. The bank will use Oracle’s managed infrastructure service in its own datacentres. The service is ...