Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

The mission of customer service should be self-explanatory: to better serve a company's customers. And yet so many large enterprises fall short of this goal. They don’t have robust systems in place to ...

Echopass – Enterprise organizations often think of customer service as an unavoidable fact of business, a necessary expense. Rethink customer service, however, and it can become a strategic weapon ...

Excellent verbal skills are a key ingredient in the success of dental practices. Every practice system -- scheduling, customer service, and case presentation, to name a few -- depends on communication ...

AI isn't some futuristic dream anymore; it's a real-world game-changer that's transforming how every business runs.

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. We've all heard the old adage, "The customer is always right." This is a principle that has ...

Roula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter. How many times do you call a customer service help desk before reaching breaking point? I came close when ...