Google Cloud today released Dialogflow Mega Agent in beta so that conversational AI makers and Contact Center AI customers can make more complex bots.

There's also a new text-to-speech beta, which beefs up existing Dialogflow text-to-speech with native audio response using Google-parent Alphabet-owned DeepMind's WaveNet speech synthesis technology.

Dialogflow is the core technology behind Contact Center AI, software that enables businesses to deploy virtual agents for basic customer interactions.

“Dialogflow CX brings new, advanced capabilities to virtual agents, helping contact center teams better prioritize customer needs and ultimately improving customer satisfaction.

Google has announced general availablity for DialogFlow CX, the latest version of the company's virtual support agent management software.

Dialogflow API V2 is also now the default for all new agents, integrating with Google Cloud Speech-to-Text, enabling agent management via API, supporting gRPC, and providing an easy transition to ...

Google today announced the beta launch of its enterprise edition of Dialogflow, its tool for building chatbots and other conversational applications. In addition, Dialogflow (both in its free and ...

Optimized for large contact centers that deal with complex conversations across voice and messaging channels, Google Cloud Dialogflow CX extends UJET’s capabilities to a broader set of use cases ...

During Salesforce TDX, Nick Johnston, senior vice president of strategic partnerships and business development at Salesforce, gave me a few good minutes to provide some detail on how the recent ...

The first is an inline code editor, allowing developers to write, test, and implement a functional webhook from the Dialogflow console. The second is multi-lingual agent support, making building ...