Alan Ranger is the VP of Marketing at NiCE Cognigy, a global leader in AI-first customer service automation. Agentic AI is ...
Traditional leadership models are breaking under the pace of change; LEAD and CORE offer a framework for resilient, adaptive ...
As it continues to evolve its corporate structure and applies artificial intelligence (AI) to simplify its communications and collaboration portfolio to deliver next-generation customer and employee ...
AI is reshaping banking, from hyper-personalisation to fraud detection, transforming customer service and the digital banking ...
The race to redefine customer experience (CX) is accelerating. As interactions between businesses, brands and their customers shift, I believe we will see significant developments across the critical ...
Startek leverages c automation and analytics to transform CX and EX across 13 countries for Fortune 500s, driving scalable ...
NEW YORK--(BUSINESS WIRE)--AmTrust Financial Services, Inc. (“AmTrust” or the “Company”) has been recognized by Celent as a winner of a Model Insurer award for Digital Customer Experience. Celent is a ...
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