Este sistema web es de código abierto y permite gestionar tickets generados por los empleados (usuarios finales) y asignar soporte técnico para resolver problemas tanto de software como de hardware.

FREMONT, USA: Web Help Desk, provider of practical, flexible and comprehensive ITSM help desk software, announces integration with Microsoft System Center Configuration Manager (SCCM), formerly ...

The integration delivers scheduled imports of hardware and software asset discovery data from Microsoft SCCM or SMS to the Web Help Desk database, providing instant access to up-to-date SCCM asset ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. A lightweight combination of helpdesk and asset management ...

Then in October 2024, SolarWinds disclosed and tried to patch CVE-2024-28988, another 9.8-rated Web Help Desk Java ...

Until last year, the Pittsburgh-based Port Authority of Allegheny County had no centralized system for handling help desk calls from its 872 users. The agency’s 22 support representatives were ...

SolarWinds, a provider of IT management software, has introduced SolarWinds Service Desk, an IT service management (ITSM) service desk solution for IT professionals. Through the acquisition of ITSM ...

Those looking to break into the IT industry — whether they are recent college graduates or entry-level professionals, or are transitioning from another profession — often have the same initial ...