Although consumers and business clients are much more tech-savvy, in general, due to an increasing use of technology, it's still important to provide services like a help desk, knowledge base and ...

We compare the ticket management, customizable user interfaces, and other features of Freshdesk and Spiceworks, two IT-focused help desk software offerings, to see which one better suits your business ...

Atlassian is integrating knowledge management tools more throughout its JIRA Service Desk with the aim of resolving service requests faster. On Wednesday, JIRA Service Desk agents will see recommended ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

If you are looking for step-by-step instructions for performing a task on our network, the IT Services Knowledge Base Website is the place to look. Our knowledge base website contains instructions for ...

Help your end-users make Help Desk calls the right way Your email has been sent If you've managed a Help Desk for very long, you know the frustrations your staff feels when dealing with callers who ...

I'm looking for a free help desk and knowledge base software solution. I'd prefer that it runs on IIS since that's what our external facing web servers are using. Though, if you know of a solid ...

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Jamshedpur, May 3: Basera, a city-based welfare organisation in Bistupur working for empowerment of women for over a decade, has decided to come up with a knowledge centre on its premises. Likely to ...