Although consumers and business clients are much more tech-savvy, in general, due to an increasing use of technology, it's still important to provide services like a help desk, knowledge base and ...

We compare the ticket management, customizable user interfaces, and other features of Freshdesk and Spiceworks, two IT-focused help desk software offerings, to see which one better suits your business ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

Simpler tasks can be automated using a tool called Action Builder. It can perform repetitive chores such as syncing support ...

Atlassian is integrating knowledge management tools more throughout its JIRA Service Desk with the aim of resolving service requests faster. On Wednesday, JIRA Service Desk agents will see recommended ...

Make your help desk operation as customized and efficient as possible with these five third-party cloud app integrations to Freshdesk. Our team tests, rates, and reviews more than 1,500 products each ...

Creating a multilingual knowledge base in Freshdesk is a game-changer for businesses that serve a global audience. As companies expand their services worldwide, ensuring consistent customer support ...

I'm looking for a free help desk and knowledge base software solution. I'd prefer that it runs on IIS since that's what our external facing web servers are using. Though, if you know of a solid ...

Help your end-users make Help Desk calls the right way Your email has been sent If you've managed a Help Desk for very long, you know the frustrations your staff feels when dealing with callers who ...

to help you make better buying decisions and get more from technology. Great help desk software can improve the productivity, efficiency, and communication of a business by enabling its IT department ...