In the digital era, customer interactions with brands span across various touchpoints: Websites, social media, email, in-store visits and mobile apps. As the leader of a digital marketing company, ...

It’s not just up to your sales or service teams to give good customer service; every employee plays a role. Learn how to build a customer-centric culture that exceeds customer expectations and sets ...

It is hard to overstate the importance of understanding customers—they are the lifeblood of our success. To make sure they stick around, we have to innovate constantly. A current opportunity for ...

The modern business landscape demands that companies prioritize customer satisfaction to stay competitive. This article discusses six actionable strategies to foster a customer-centric culture within ...

Creating an incredible customer journey is at the heart of successful businesses. In an ever-increasing virtual world, the human factor can get lost. But those who have figured out how to operate in ...

SAN FRANCISCO & DÜSSELDORF, Germany--(BUSINESS WIRE)--Low prices. Lightning-fast customer service. Free shipping and returns. The giants of industry have raised customer expectations to new heights, ...