Check that the Wi-Fi Network setting is correct. If it’s not, you can select Change to correct it. If the network is correct and the device is still not connected, restart the device itself.

Check that the Wi-Fi Network setting is correct. If it’s not, you can select Change to correct it. If the network is correct and the device is still not connected, restart the device itself.

If you’re setting up a new Alexa-controlled device here's the process: First, turn on the device you want to connect to the Wi-Fi, then open the Alexa app on your phone or tablet. Next, tap the ...