What makes customer service QA unique is for the same call, the customer service QA method evaluates an agent using a post-call customer survey and call compliance metrics to assess call quality.

QA refers to the agent and call center support provided to customers before, during, and after they purchase and use a company's products or services.

What makes customer service QA unique is for the same call, the customer service QA method evaluates an agent using a post-call customer survey and call compliance metrics to assess call quality.

Business Business Services Keeping A Customer Relationship Scorecard Know how well your business does in relationship with customers on an ongoing day-to-day basis.