This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Customer journey mapping emerged as a way to visualize the steps ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna and two ...

Known’s Liz Hess describes a world where linear customer journeys have given way to a complex matrix of platforms and routes. Worse, attempts to map them too often fall short with internal ...

Ash Modha is the CEO and Co-Founder of Certified B Corp, Mondetta Clothing, and dedicated to ESG, sustainability and social impact. The power of environmental, social and corporate governance (ESG) ...