Configurable in low-code, latest generative AI capability offers fast, more relevant answers in the Virtual Agent chatbot to help increase productivity without adding complexity SANTA CLARA, ...

There was nothing particularly novel about Utah State University’s initial implementation of the ServiceNow platform. It was, as CIO Eric Hawley says, a tool to handle “bog- standard trouble tickets” ...

The upcoming ‘Apriel’ model will be able to create agents that make decisions about IT, human resources and customer-service functions. Nvidia and ServiceNow have created an AI model that can help ...