Create ServiceNow Ticket allows you to open new tickets as a task from a parent playbook. When creating the ticket, you can decide to update based on the ticket's state, which will wait for the ticket ...

OpenNMS ServiceNOW Ticket Creation with REST API The script is created to document the proof of concept of using the REST API to create tickets from events of the OpenNMS. In our test environment, we ...

ServiceNow Inc. and Citrix Systems Inc. said today they’re teaming up to help make life easier for information technology help desk teams. They’ve come up with what they say is a virtual agent ...

On the London stop of its European tour, ServiceNow revealed how two large banks are using its cloud-based IT service management software to reduce ticket response times. Royal Bank of Scotland ...