Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

By leaning too heavily on algorithms for critical decisions, leaders lose the critical core human qualities that build trust ...

Rune Pedersen has a new challenge. After becoming a father, and being cooped up at home on parental leave he's relearning how to talk - so to speak. In the first episode of How Humans Talk, Rune dives ...