When problems arise with a Microsoft product, here's how to get help directly from the company.

Need assistance with Windows 10? Microsoft can help. screenshot by Lance Whitney/CNET Having trouble with Windows 10 or other Microsoft products? Microsoft can help.

First, open up your video in a different browser or within incognito/private/whatever mode in the same browser. Are you still experiencing audio issues? If so, it might be an operating system problem.