Business text messaging has continued to affirm its role as a staple in customer engagement. The question we continue to face is: Which strategy is most effective? Historically, short codes served as ...

People are using AI to write sensitive messages to loved ones. Detecting AI-generated text is becoming more difficult as chatbots evolve. Some tech leaders have promoted this use of AI in their ...

If you’re in multiple text threads with different people in your life — your family, your partner, your kid’s teacher — it can be hard to stay on top of your messages. Who should you respond to first?