Cold outreach is still one of the most effective ways to build relationships, but success today comes down to personalization ...

Effective leaders understand the language we use not only shapes the way we think but also influences how others think. This ...

Let’s face it, communication—which is central to everything we do, whether personally or professionally—is not always easy. Even with those that we love and care about the most, and sometimes ...

We’ve all been there. You’re having a conversation with someone and it feels like every time you share something, they chime in with their own similar ― or not-so-similar ― tale or reason why what you ...

“Older generations tend to prioritize privacy and control, while younger generations seek transparency and inclusion,” ...

Every generation has certain topics that they dread discussing. Parents of high-school students dislike talking about college tuition. Nearly half of parents would rather discuss drugs and alcohol ...

The first wave of conversational AI focused on efficiency. It was about cutting call centre costs, reducing queues, and answering FAQs. But that was only the beginning.