It’s hard thing to discover that a loved one is incapacitated or passed away, and the Mac or Macs they left behind can’t be unlocked to retrieve photos, important financial or legal information, or ...

When your Mac won’t finish its startup process, how do you get access to the data? That’s the problem facing reader Norma Moncrieff with her 2013 MacBook Pro. It won’t boot up. It does turn on, starts ...