Dealing with people who never have a nice word to say can be exhausting. It’s like they’re always carrying a cloud of ...

Negative reviews are more visible than ever. They can shape how thousands of potential customers see your brand. Responding to that kind of feedback has traditionally been a manual, time-consuming ...

Editor’s Note: Previously, this series on scholarly publishing has offered advice on approaching an editor, getting a book contract, and writing a “timely” book. Peer review can be stressful, even for ...

Navigating negative feedback on the internet about your business can feel like walking a tightrope. However, your response to ...

I am a kindergarten teacher with a challenging class. I have done PD with you, and the strategies and procedures that I have learned have pretty much made it so that I never have to worry about ...

At many of my talks on creating a positive culture, I ask the group this question: “When you receive a text from your supervisor to call or see them, what is your first thought? Is it, Here comes more ...