Quality assurance (QA) refers to the agent and call center support provided to customers before, during, and after they purchase and use a company's products or services. Call centers use their QA ...

HOUSTON, Aug. 6, 2024 /PRNewswire/ -- As 80% of businesses recognize the need for improved customer service quality, Macorva's AI-powered Call Scorecards offer a cutting-edge solution that transforms ...