In the first of a multi-article series focusing on building intelligent bots using Google Dialogflow and Contact Center AI, we explain how Dialogflow bots work.

Dialogflow (previously API.AI) is particularly aimed at developers who do not have experience with creating voice- and chat-based apps. Beyond the Google Assistant, it is cross-platform and ...

Google LLC said today that its Dialogflow CX service is now generally available, meaning enterprises now have an easier way to create more advanced virtual agents to staff their contact centers ...

Google Cloud today released Dialogflow Mega Agent in beta so that conversational AI makers and Contact Center AI customers can make more complex bots.

Google has announced general availablity for DialogFlow CX, the latest version of the company's virtual support agent management software.

Among other updates, Google is expanding the number of intents available to virtual agents from 2,000 to 20,000 with a new feature in beta called Dialogflow Mega Agent.

Google today announced the beta launch of its enterprise edition of Dialogflow, its tool for building chatbots and other conversational applications. In ...

Google said on Wednesday that it's bringing expanded bot support to its team-based messaging platform Hangouts Chat.

Infobip’s innovative omnichannel communications platform will now be available to organizations that use Dialogflow to create conversational experiences with users on their preferred channels ...

Infobip’s innovative omnichannel communications platform will now be available to organizations that use Dialogflow to create conversational experiences with users on their preferred channels and ...