Smart FAQ bots that answer customers' most common questions can typically answer up to 90% of incoming questions , reduce agent workloads by up to 50%, add capabilities to existing bots and deliver a ...

OpenAI released ChatGPT, its prototype AI chatbot that has gained a lot of traction among the public for its human-like, detailed answers to inquiries—like drafting a contract between an artist and ...

An app called Poe will now let users make their own chatbots using prompts combined with an existing bot, like ChatGPT, as the base. First launched publicly in February, Poe is the latest product from ...

One of the more fascinating trends of this past year was the move to conversational computing. Instead of building complex apps, using bots over services like Facebook’s Messenger or Microsoft’s Skype ...