California-based contact centre solutions provider Genesys has expanded its horizons beyond the call centre with the launch of an AI-powered employee engagement system called Genesys Cloud EX. Genesys ...

Welcome to No Jitter's ongoing series, Conversations in Collaboration, in which we speak with executives and thought leaders about the key trends across the full stack of enterprise communications ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced its recognition as a Leader in the IDC MarketScape™: Worldwide General-Purpose Conversational Artificial ...

Genesys, a leading provider of customer experience utilizes AI in several innovative ways to enhance its advanced mapping solutions. Sajid Malik, Chairman & Managing Director at Genesys International ...

ServiceNow, Inc. (NYSE:NOW) is one of the 10 Best AI Software Stocks to Buy Now. On August 1, ServiceNow, Inc. (NYSE:NOW), along with Salesforce, committed a $1.5 billion new investment to Genesys.

At the Genesys Xperience convention in Nashville, Tennessee, Enterprise Times’s sat down with Peter Graf, SVP Strategy at ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, and Lighthouse Works, a business process outsourcing organization (BPO), are partnering to help ...

A year ago, CEO Paul Segre told analysts that while Genesys was good at M&A, new owner Permira was great at M&A. When Genesys was divested from Alcatel-Lucent less than 12 months ago, one of its ...

Genesys needed to rethink the way it targeted high value accounts and decision-makers. It hired MOI to help develop and deliver a new ABM-based campaign strategy. The campaign was a precision-targeted ...

"This project exemplifies Genesys' unwavering commitment to pushing the boundaries in the mapping space. Our dedicated team has been instrumental in this marquee mapping project, capturing the ...