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日立ソリューションズが提供する「カスタマーエクスペリエンス（CX）業務自動化ソリューション」は、顧客の既存システムやさまざまなサービスを組み合わせて統合し、カスタマーサポート業務を自動化する。課題や予算、既存のサービスに合わせて柔軟に適用でき、スモールスタートでの段階的な導入や、必要な機能だけを選んで導入できる。

Information technology service management (ITSM) gives IT teams a structured system to improve IT services delivery, efficiency, and quality. The term “service” here can mean anything from managed IT ...