In addition to the new agents, Zendesk is also rolling out new analytics capabilities, intended to help administrators better understand instances in which an agent makes a mistake. These capabilities ...

We have all been there. Tried to cancel a reservation last minute. Received an online order and realised an item is missing so you jump onto a live chat. Maybe you have an item you need to return but ...

In a world where AI headlines bounce between excitement and existential dread, Zendesk is doing something refreshingly different: building out real, usable, intelligent customer service solutions that ...

It’s fair to say artificial intelligence has blown up in the years following ChatGPT’s public preview launch in November 2022, but we’re quickly moving from experimentation to implementation, with AI ...