An IVR diagram for telecommunication companies created with GoJS allowing interactive changes such as adding, deleting or editing IVR's and their relations. *Interactively addable with given port name ...

Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and then some.

Improve customer experience with IVR call flow best practices. Learn how to design a seamless, frustration-free call routing system.

A call flow is one of the first steps, and among the most critical components of designing an IVR application. A call flow is a graphic and written representation of the various functionalities and ...

This project provides boilerplate Python code for a custom Interactive Voice Response (IVR) plugin designed for the Wazo Platform. The goal of this plugin is to transform existing Wazo UC ...

The IVR call flow steps, recording content, data and metadata specification, data naming and storage details and data collection guidelines have been presented with a clear, descriptive design diagram ...

Most business phone systems and call center software offer tools to visualize and analyze call flow. Here’s how to improve it at every step of the journey, from greeting to resolution.